Customer Testimonials
The service was really good and everything was done in a timely manner. Everyone was very attentive
It was easy to make an appointment at the dealership. When I arrived, they took the car in quickly. The service was performed with additional information and it did not take long. I am very happy with the service.
We have had a good experience with the sales and service here. The staff are courteous, take the time to listen, and explain services and prices. The facility is excellent and well-cleaned.
Service department didn’t complete work. I had to check the work myself. Bad work.
Been going to this dealership for 10 years and the service staff have always been very personable and professional. I have never had an issue with any maintenance performed on my highlander.
Very satisfied with the service.Ger was very helpful and made everything very easy.He was very professional and polite.
Awesome place to shop and staff are great & willing to assist in anyway they can
Very fast and caring service!! Always listens to customer concerns and executed everything on time
An early morning 10,000 mile maintenance check was completed with no charge! An hour wait in a comfortable room and several employees saying good morning was a great way to start the day! Thanks!
Ger was really good and very professional with communicating with me. I would love to have Ger again to assist me in the future.
Tim Fox was the best. Courteous and frequent updates on status of service. He’ll be my go-to for future visits
Came in for oil change and tire rotation. Was greeted by Kaylie Barwick which showed high customer attendance and was very quick to get me checked in and with my advisor Ryan Mcneely who is as always very great and informative about the services being provided along with customer attendance and updates. With these two above names I will highly recommend anyone coming to get there vehicle serviced here and ask for them.
We are a Toyota family and I have been going to this dealership for many years.
I have found them to always be fair and honest. Specifically, David Bowles. He has been a service advisor there for a long time and he is truly trustworthy. I find comfort in a dealer that can hold on to their great employees. David checks the work that is recommended and gives the customer a fair recommendation. I took my 2018 Highlander in there today. Very pleased with the service. Thank you David! The facility is very nice and comfortable while waiting
I appreciate the ... Read More DealerRater - May 27, 2026
I loved the quick and professional service and very friendly welcoming that everyone had when I drove up
Always very friendly and helpful to me.. I’m always comfortable in what they tell me my car needs. Very courteous and respectful. Do get work. I’m always pleased with Jason Land..
Buen lugar donde arreglan los carros rapido y el que atiende una persona compresible y amable, mas siendo latino ya que no supe como explicar y me toco un salvadoreño todo amigable qué me ayudo rapido, recomiendo ir aqui en rock hill
Ray is awesome. He is always helpful and take care of all our family cars.
I liked the honest opinion from Tim Fox he Has helped me to not spend on unwanted servicing wasting time and money, certainly will recommend this dealership
Great staff, very friendly and knowledgeable. Car worked on and finished in a timely manner
Toyota of Rock Hill is an excellent dealership, I’ve been using them for 10 years and they always have been fair to me.
Very accommodating! Got me in and out in a timely manner. My associate Ryan was very knowledgeable and courteous. He kept me updated every step of the way.
Ger was very professional and efficient. He informed me of what would be done and kept me updated throughout the process.
Tim, my service advisor was AWESOME! Thank you for being friendly and very helpful toady!
Tom was a great salesman he stayed in touch with us took care of everything we requested and made us feel comfortable throughout the process.
Great service! They did a fantastic job! So fast! The rep at the counter did a great job too!
Excellent service. I love coming here. The staff is always friendly, timely and courteous. Highly recommend!
Service was great and taken care of in a timely manner.I was sent updates on progress of my service through the entire process.
Clean and comfortable. Welcoming environment. Quite. Very up to date refreshment center. Very polite staff.
Manny Bernabe was the sales consultant we worked with and we were very happy with him. He helped us with everything we needed.
Very easy to make an appointment, quality work, Recommendations made without pressure for repairs, maintenance
Good service. They have been helpful and reliable. Wish one of the service personnel could have written up the service since the person assigned my vehicle was busy with other customers. Had to wait about 20 minutes while four other personnel were just sitting there talking. Only vehicle waiting to get the service ticket written up. This is the only problem I have with the service.
I used several Toyota dealerships over the years in different states and Rockhill’s Erick Guzman service representative has been the best. I felt very welcome and appreciated him for not trying to pressure me, The service was the fastest I ever received in any dealership and they were reasonable price. I would recommend them to all my family and friends. Looking forward to using them for future maintenance on my Toyota. Thank you
I’ve bought my last three Toyotas here - all from Tom Funderburk. I take them there for all my service and they always are on time for my drop off and keep me informed of service progress and suggested repairs. My service advisor is David Bowles and always takes great care of me. I highly recommend Toyota of Rock Hill for your purchase and service needs.
Ger Thao is very helpful and advised what are the next steps and reminders for next services due.
It is always the longest wait for service. My advisor was nice and efficient but the length of time it takes is ridiculous
Fox is the best. They do a really good job and keep me aware of what is needed and upcoming stuff to plan for.
II think the parts at this dealer ship are severely over priced. Example; ,I took my truck in today to get my oil changed . I asked about windshield wipers blades. The service person told me that they may be under warranty. I told her put them on. When they got finished .The bill was 114.00 dollars on the wipers. I could not believe it. When I got home I looked up the same wipers the price was 29.98 for the set.
Fairly long wait but everything was Ok. David reminded me of a recall for my RAV but when I had called about it a few weeks ago was told Rock Hill Toyota could not do it. Need clarification. Sticker for oil change was for 5000. I thought it was supposed to be 10000.
Tim Evans is so professional, caring, and helpful. He's the best person I've ever had the pleasure of working with.
Had service done today and the service writer was awesome, she kept me in the loop the whole time and took great care of me. Would definitely do business with them again.
Wait was not that long. Staff very polite. Will recommend to others. Easy to schedule for like the reminders
I was at the dealership today for regular maintenance. Everything ran like clockwork, due in no small measure to the efforts of my service advisor, Riley Hall. My car was taken into the shop right on time and delivered back to me within the hour, as promised! I have been a customer of Toyota Rock Hill for over eight years and plan on remaining one in the future!
I have been going to Rock Hill toyota for six, almost seven, years. They have always been knowledgeable, courteous and easy to work with. I would recommend them to anyone who has a toyota used or new.
Great dealership. Great service department.. Service Advisor Austin Emmerling is fantastic and did a great job of explaining what was done
David Bowles did a great job of explaining what needed to be done, why, and what it would cost. He is my preferred advisor and has been for several years. I have 3 Toyotas, so knowing David is looking out for me is a huge plus.
We bought our first vehicle from Group1 Toyota shortly after moving to SC ten years ago, and we have continued to return because of the consistently great experience. Our process always starts with Don, whose guidance has always paired us with the right person. For this purchase, Felix supported us from beginning to end, taking the time to get to know our family and understand our needs. He handles most of the work and made this the easier and most efficient car buying experience we have ever had. Highly recommend.
Took my vehicle for the 65,000 service.Ryan was very helpful and addressed all my concerns. Tech discovered some other issues that needed addressing in the future .Overall very satisfied.If you go ask for Ryan !
I've had my car serviced at Rock Hill Toyota and they are always professional and friendly. The waiting area is comfortable and the work is done in a reasonable amount of time (I always wait at the dealership).
Top rate dealership Technician Austin Was fabulous to work with I’ve got my Toyota fourunner serviced at Toyota of Rock Hill SC since I purchased in 2020!!
Tim was very responsive and cares a lot for his customers. Service was completed in a timely manner.
Great dealership and our salesmen Tom is absolutely the best! Thank you Tom and team.
I like the team that works on my car. Under the team leader (David B). And the salesperson that sold me my car. Was really great. He listened to what I wanted and got it. I drive out of my way to go to this dealership. Thanks and keep up the good work. Faye S.
Kailey Barwick is the best service advisor. She knows how valuable my time is and can keep and honor an appointment time. Honest and professional. Customer service driven not high pressure commi$$ion driven. Number 1 reason I keep coming back.
They were all super helpful and much more nice than the dealership in Gastonia, Ger was awesome and funny. They were also cheaper than the one in Gastonia too
Honest quick reliable good communication our service writer was excellent understood our issues and concerns and friendly
Service was poor, slow, and confusing. Key fob was thrown in my car where I found it wedged between the seat and center console after told it was in cup holder. After finding it at home and closing the car door as it was raining I smashed my finger upon closing it and had go to my doc. Wiper was not fixed when I was leaving and advisor had to call tech out swearing in the process.
My service representative, Jason Land is a pleasure to work with. He does a great job.
Great service team well explain my issue teo call me back that means a lot
Eric was a fantastic help. He was kind, courteous, and went beyond the call of duty to satisfy me. Service was also great
I was pleased with the work done and was told the things I needed to have done. I was not pressured into getting extra work fixed.
Very professional and courteous staff and helpful throughout the whole process of purchasing a vehicle.
Everyone was super nice from Dan the general manager to Tim the service advisor to hiba the finance manager
Did not get a video of the undercarriage of the vehicle during the multi point inspection that they claimed they did…
I can only speak about the service dept. Wonderful customer service in this area each time I have visited. My service advisor (Bradley/Austin) is top notch. I always appreciate his feedback and advice where my vehicle is concerned.
Service department is excellent. They even finished ahead of time!!! The personnel always seem to be customer oriented.
Service is always great with David Bowles. He keeps you informed every step of the way.
The workers are great the quality of their work is excellent would recommend you’ll to others
I know I will receive the most professional, friendly service. That is why I have been a customer for several years.
Bradley was fantastic. He kept me informed through the whole process. I bought a used vehicle elsewhere and brought it in to have it inspected and fix the few things I knew it needed. They were very thorough and found a few more issues. They were fixed correctly and at a fair price. Thanks for the professionalism.
Everything is clean and comfortable. David Bowles is always friendly and helpful. He shows up as soon as I pull up.
He is very nice and generous guy. I appreciate his way of speaking and would like to see him again on the next visit. Thanks
My name is not correct as addressedService was completed as agreed, in a timely manner.
Professional. Well-maintained. Well-trained and very skilled mechanics. Great, comfortable waiting room. Ger, my only link to the Service Dept, is personable, knowledgeable and helpful with previously unknown choices. I’m glad he’s on your staff. He partnered me from my initial entry, during car services, and to my exit. He much cared for my stuff, just as if they were his own. As we’re knew to the area, I’m certainly glad to have found your Toyota dealership.
Found the vehicle I had been searching for. Made it easy to buy from long distance.
Professional and well timed service, service associates demonstrated kindness and helpful to questions. Will recommend Toyota of Rock hill.
He was very nice and kind understanding my complaints. There are blistering between the front window and the panels seem to be so thin that the Sun is weaponing them, making them blister. I hope he'd be able to help me with this situation. Thank you Tim for your help.
Service was on time and thorough. The agent knew my car’s history, knew what service needed to be done, and offered additional service without pushing.
Easy appointment, drop off and pickup. David B. was very helpful. Will be back for future service.
The team at Toyota Rock Hill was amazing! Specifically, the manager, Stuart McNichols went above and beyond to find me the perfect vehicle and made the shopping experience effortless. Thank you!
I had an emergency issue with my car battery dying on me. I went over to Toyota without an appointment and they took care of me. Always dependable.
Great dealership. Customer centered and GREAT cars! I keep coming back. Just bought a New Tacoma 4x4 2026
My experience is always great at this location. Timothy Evans is Always awesome! He listens to his customers needs & don’t hound you.
Friendly and courteous staff. They listen to understand what services you might need. No pressure!
Things has been great since I have being going there, service was great too. Ok
Well done work by the Rock Hill team, even provided transportation to work as I left my car for half the day
Friendly and knowledgeable staff. They didn't try to push me into a specific direction and didn't become overly assertive when I explained that I would need another day to think about it. The whole process was smooth. Joshua, Michael, and Hiba were awesome.
Fox is the BEST Service Advisor! He is personable, a good communicator & we trust his recommendations.
Great service. Got to work right away on my car. So little wait time The dealership was clean. Service person Roy was helpful and knowledgeable. The cost was appropriately priced
VISIT was for diagnosis. Found bad part. Ordered it. Should arrive soon. Will have to return to get part installed. Then we will see. Nice to deal with so far. Part and diagnostic service not cheap. Facility nice. Been using them for years.
Great service, knowledgeable team and FAST. What more more can you want, I had an appointment for 11:00am and got there at 10:15am. I was on my way home at 11:05 with an oil change tire rotation and filters.
This dealership goes above and beyond to help you ……They are always pleasant and quick!!!!
All was good the service was great always get my Toyota serviced there a good clean place
Service department did exactly what was promised.Ray explained all services to be provided and pricing
Jason was very helpful and I have been using RH Toyota for years. Easy to work with.
Ger was an awesome guy. very thorough and respectful. He described everything and had my truck ready, when he said it would be.
I was very impressed by the personal service I received. Tim Evan’s the technician who helped me was very efficient and considerate of my needs. He is definitely an asset to your company and I hope he stays employed by you for a very long time. Sincerely Janet Louise Cuventas
Great job today I enjoyed my time there today. I will see you all again. Thanks to the next time 😊❤️👍😃
Tim Evans ensured my car was taken care of today and I really appreciate that! Thank you! He was professional and courteous!
Tim at Toyota in Rock Hill was very helpful and super nice when I came to get my oil changed. Will be going back next time I need an oil change!!
They were very thorough with diagnosing an issue with my vehicle and were communicative throughout the whole process. Everyone was also very friendly. I would definitely bring my car back again.
