Customer Testimonials
Ger took great care of me! He maintained great communication the whole time, fit my unscheduled repair in, and provided all around great customer service!
Service was quick and had no issues and happy with clean and time spent to check out everything
Got lots of information the hybrid carry new and used Tyker was very friendly and helpful
Took my Tundra in for a 15k service. I've bought 3 trucks from Group 1 Toyota and had lots of service done. The whole staff is always top notch, and today Ger was incredibly helpful. He was attentive to making sure everything was done right and I appreciated his honesty with how long the process would take for a recall. Its always stress free going to Group 1!
I was able to check in for my appointment as soon as I arrived. Soon after Mr. Fox explained which servicing aspects my car did and didn’t need. After that, there was only a short wait until my car was ready. My total time at the dealership was under an hour.
They always get my services done in a timely manner. They suggest other things your vehicle may need and let you know what you need that day. They also aren’t pushy.
We arrived because the work done the day before by another dealership was faulty. Without an appointment, a lady greeted us and once I explained our situation, she immediately put us with Jason Land. He was able to work us in to diagnose the problem. He was great! Explaining everything, advising us how to handle the situation with the other dealership. We were there for 3 1/2 hrs. However Jason kept us informed throughout that time. Couldn’t have asked for better service. Jason should train how to provide great service! They fixed the problem which could have been avoided if the ... Read More DealerRater - Jul 11, 2026
Very kind and attentive! Helped me understand what I needed to do to keep my Highlander in the best shape!
Car taken at appointment time, service completed in an hour, excellent.waiting room was clean and comfortable.
Had great customer service, timely response and servicing vehicle. the customer lounge was very comfortable
Very thorough, explained in detail and provided video. Super quick! Everyone was so nice! Thank you
Tim Foxx is a dedicated employee and I have used him for my car service advisor for many years! I appreciate his attention to detail
The dealer did a great job. The were responsible to my needs and answered my questions thourghly. Couldn’t be happier.
As usual a great job,professional staff an techs, well laid out service area,always a good experience
Great service and friendly people!! Nothing more to say…great great great great great great
Great Customer Service. Was greeted as soon as I pulled up. Did a thorough inspection of my vehicle and explained in great detail what was needed. Was kept informed while service was being completed. Total price was actually lower than what was quoted to me. Highly recommended.
Very friendly and helpful, knowledgeable. Welcoming. Very nice/clean dealership, . I was very pleased overall.
Toyota of Rock Hill and specifically, Fox treated me with grade A professionalism. I’ll be coming back for my maintenance needs.
Great communication from service staff. Keep you informed, and speak to you on status of repairs
Gustavo was sincere and patient with my approach. He didn't use the typical tactics that are the hallmark of poor salesmanship. He was, in fact, more like a partner than a salesman. We love the car we brought home.
Very professional, gets you in and out in a timely fashion. David Bowles is very helpful.
Very efficient and welcoming. I was in and out in record time for the services I had.
Would not recommend this dealership to anyone that needs service. Over charged for service and will hold you hostage for you vehicle if you don't pay. Manager didn't seem to give two cents as he never approached me with my problem. Been there before and didn't think i was that bad until I started paying attention. Be Careful if you go this dealership.
Jason in service was top notch. He listened to my needs and reassured me of my questions
The service is great. They keep you informed on everything and you can depend on good service.
Ray is always wonderful to work with! He is very knowledgeable, professional, honest and helped answer all of my questions! I always have a great experience working with Ray and with Toyota of Rock Hill! I would recommend anyone to work with Ray and to have their car serviced at Toyota of Rock Hill! Thank you so much for all of your help as always!
This is a great place to have your car serviced. Tim Fox is a great service advisor. I recommend this dealership to everyone.
I made the mistake to by a car at the end of the year. It was obvious to me that all the sales force was interested in selling the cars. Out of the 2 hours I spend at the dealer I saw the salesman maybe 15 min. The rest of the time he was gone
Excellent customer service!!! Very professional on keeping me updated on my services from start to smooth finish..
Terrific experience and great service! Service was very informative and helpful! I recommend to everyone!
I’m bring my car coming for the oils change,Ray is outstanding service,he start my service right away,take only 15 min. Thank you for everything
Excellent, skilled, professional service!! Exceptionally friendly staff!! (Shout out to my friend and service advisor David Bowles - he’s the best!) I have been using this dealership to service my car for over 20 years and have ALWAYS been very pleased. The service advisors clearly explain what needs to be done in easy to understand language. I am never “talked down” to because I’m a woman (as has unfortunately been my experience at other car care facilities in the past). They are respectful of my time and are very accommodating. The waiting area is comfortable and clean with many ... Read More DealerRater - Jun 19, 2026
Great experience taking my truck in for an oil change. Ryan was so helpful and kind.
Service department was excellent as always. My go to service manager is Tim Fox and he always exceeds my expectations! The time to perform the service was excellent and I was treats by everyone there professionally and cordially. All my service on my Tundra is done at this dealership.
I was hesitant about coming due to last visit. Austin made it a great visit. Greeted me right away and call me by name. Also got me in and out in a timely manner. Very good visit.
Professional and pleasant customer experience, neat clean service work., performed as requested. Very responsive service team.
Tim Evans did an excellent job on my oil change as usual. I highly recommend Tim Evans.
I did and it deleted the conversation need a better way to do a servey
Haven't had a problem with this dealership, fast dependability and very nice. Thank you
Jason Land, service manager, could not have been more proactive and responsive. Amazing service experience. Highly recommend working with him.
This was my first visit to Rock Hill Toyota and I am now a customer for life! Tim Fox in service could not have been more helpful in explaining the process and dealership amenities. While I was waiting a staff person asked if I would like a water. It is a very comfortable environment. I had an oil change done and brakes checked. After the oil change found the back brakes needed replacing. I was in/out in 2 hours with the oil changed and brakes completed! Keep up the good work !
The staff was very friendly and professional. They discussed the service procedures to be performed and asked if there were any other concerns. I was very satisfied
I went in for an oil change, the multi point inspection indicated I had a bad battery. I went to the shop that sold me the battery and they cleaned the terminals and the battery indicated it was good. When I opened the hood to check the battery I noticed that the Toyota technician had not replace the oil cap, it was laying on the air cleaner and my engine compartment was covered in oil. I called the Service Advisor and he said bring it back and we'll clean the engine for you.
They always do great job whenever I visit for service and maintenance. I immediately receive any update after job done. Thank you Toyota of Rockhill.
All of my questions were answered quickly after my online request,made it super simple when I got to the dealership.
They made everything so smooth! And my adviser Tim Evens was amazing. He had an answer for every question I asked and helped me. I am planning on purchasing a car during Toyota-athon because of him!
Jason is always absolutely the most professional, attentive and takes time to listen to the customer. Hands down my favorite!
My experience at Toyota in Tock Hill went very smoothly. Everyone at dealership was very friendly and helpful.
Tim Fox in the service department always takes great care of his customers. Toyota of Rock Hill is my only choice in dealer service with Tim making sure everything is done right. 5 stars
The service was really good and everything was done in a timely manner. Everyone was very attentive
It was easy to make an appointment at the dealership. When I arrived, they took the car in quickly. The service was performed with additional information and it did not take long. I am very happy with the service.
We have had a good experience with the sales and service here. The staff are courteous, take the time to listen, and explain services and prices. The facility is excellent and well-cleaned.
Service department didn’t complete work. I had to check the work myself. Bad work.
Been going to this dealership for 10 years and the service staff have always been very personable and professional. I have never had an issue with any maintenance performed on my highlander.
Very satisfied with the service.Ger was very helpful and made everything very easy.He was very professional and polite.
Awesome place to shop and staff are great & willing to assist in anyway they can
Very fast and caring service!! Always listens to customer concerns and executed everything on time
An early morning 10,000 mile maintenance check was completed with no charge! An hour wait in a comfortable room and several employees saying good morning was a great way to start the day! Thanks!
Ger was really good and very professional with communicating with me. I would love to have Ger again to assist me in the future.
Tim Fox was the best. Courteous and frequent updates on status of service. He’ll be my go-to for future visits
Came in for oil change and tire rotation. Was greeted by Kaylie Barwick which showed high customer attendance and was very quick to get me checked in and with my advisor Ryan Mcneely who is as always very great and informative about the services being provided along with customer attendance and updates. With these two above names I will highly recommend anyone coming to get there vehicle serviced here and ask for them.
We are a Toyota family and I have been going to this dealership for many years.
I have found them to always be fair and honest. Specifically, David Bowles. He has been a service advisor there for a long time and he is truly trustworthy. I find comfort in a dealer that can hold on to their great employees. David checks the work that is recommended and gives the customer a fair recommendation. I took my 2018 Highlander in there today. Very pleased with the service. Thank you David! The facility is very nice and comfortable while waiting
I appreciate the ... Read More DealerRater - May 27, 2026
I loved the quick and professional service and very friendly welcoming that everyone had when I drove up
Always very friendly and helpful to me.. I’m always comfortable in what they tell me my car needs. Very courteous and respectful. Do get work. I’m always pleased with Jason Land..
Ray is awesome. He is always helpful and take care of all our family cars.
I liked the honest opinion from Tim Fox he Has helped me to not spend on unwanted servicing wasting time and money, certainly will recommend this dealership
Great staff, very friendly and knowledgeable. Car worked on and finished in a timely manner
Toyota of Rock Hill is an excellent dealership, I’ve been using them for 10 years and they always have been fair to me.
Very accommodating! Got me in and out in a timely manner. My associate Ryan was very knowledgeable and courteous. He kept me updated every step of the way.
Ger was very professional and efficient. He informed me of what would be done and kept me updated throughout the process.
Tim, my service advisor was AWESOME! Thank you for being friendly and very helpful toady!
Tom was a great salesman he stayed in touch with us took care of everything we requested and made us feel comfortable throughout the process.
Great service! They did a fantastic job! So fast! The rep at the counter did a great job too!
Excellent service. I love coming here. The staff is always friendly, timely and courteous. Highly recommend!
Service was great and taken care of in a timely manner.I was sent updates on progress of my service through the entire process.
Clean and comfortable. Welcoming environment. Quite. Very up to date refreshment center. Very polite staff.
Manny Bernabe was the sales consultant we worked with and we were very happy with him. He helped us with everything we needed.
Very easy to make an appointment, quality work, Recommendations made without pressure for repairs, maintenance
Good service. They have been helpful and reliable. Wish one of the service personnel could have written up the service since the person assigned my vehicle was busy with other customers. Had to wait about 20 minutes while four other personnel were just sitting there talking. Only vehicle waiting to get the service ticket written up. This is the only problem I have with the service.
I used several Toyota dealerships over the years in different states and Rockhill’s Erick Guzman service representative has been the best. I felt very welcome and appreciated him for not trying to pressure me, The service was the fastest I ever received in any dealership and they were reasonable price. I would recommend them to all my family and friends. Looking forward to using them for future maintenance on my Toyota. Thank you
I’ve bought my last three Toyotas here - all from Tom Funderburk. I take them there for all my service and they always are on time for my drop off and keep me informed of service progress and suggested repairs. My service advisor is David Bowles and always takes great care of me. I highly recommend Toyota of Rock Hill for your purchase and service needs.
Ger Thao is very helpful and advised what are the next steps and reminders for next services due.
It is always the longest wait for service. My advisor was nice and efficient but the length of time it takes is ridiculous
Fox is the best. They do a really good job and keep me aware of what is needed and upcoming stuff to plan for.
II think the parts at this dealer ship are severely over priced. Example; ,I took my truck in today to get my oil changed . I asked about windshield wipers blades. The service person told me that they may be under warranty. I told her put them on. When they got finished .The bill was 114.00 dollars on the wipers. I could not believe it. When I got home I looked up the same wipers the price was 29.98 for the set.
Fairly long wait but everything was Ok. David reminded me of a recall for my RAV but when I had called about it a few weeks ago was told Rock Hill Toyota could not do it. Need clarification. Sticker for oil change was for 5000. I thought it was supposed to be 10000.
Tim Evans is so professional, caring, and helpful. He's the best person I've ever had the pleasure of working with.
Had service done today and the service writer was awesome, she kept me in the loop the whole time and took great care of me. Would definitely do business with them again.
Wait was not that long. Staff very polite. Will recommend to others. Easy to schedule for like the reminders
I was at the dealership today for regular maintenance. Everything ran like clockwork, due in no small measure to the efforts of my service advisor, Riley Hall. My car was taken into the shop right on time and delivered back to me within the hour, as promised! I have been a customer of Toyota Rock Hill for over eight years and plan on remaining one in the future!
I have been going to Rock Hill toyota for six, almost seven, years. They have always been knowledgeable, courteous and easy to work with. I would recommend them to anyone who has a toyota used or new.
Great dealership. Great service department.. Service Advisor Austin Emmerling is fantastic and did a great job of explaining what was done
David Bowles did a great job of explaining what needed to be done, why, and what it would cost. He is my preferred advisor and has been for several years. I have 3 Toyotas, so knowing David is looking out for me is a huge plus.
We bought our first vehicle from Group1 Toyota shortly after moving to SC ten years ago, and we have continued to return because of the consistently great experience. Our process always starts with Don, whose guidance has always paired us with the right person. For this purchase, Felix supported us from beginning to end, taking the time to get to know our family and understand our needs. He handles most of the work and made this the easier and most efficient car buying experience we have ever had. Highly recommend.
Took my vehicle for the 65,000 service.Ryan was very helpful and addressed all my concerns. Tech discovered some other issues that needed addressing in the future .Overall very satisfied.If you go ask for Ryan !
I've had my car serviced at Rock Hill Toyota and they are always professional and friendly. The waiting area is comfortable and the work is done in a reasonable amount of time (I always wait at the dealership).
Top rate dealership Technician Austin Was fabulous to work with I’ve got my Toyota fourunner serviced at Toyota of Rock Hill SC since I purchased in 2020!!
Tim was very responsive and cares a lot for his customers. Service was completed in a timely manner.
Great dealership and our salesmen Tom is absolutely the best! Thank you Tom and team.
I like the team that works on my car. Under the team leader (David B). And the salesperson that sold me my car. Was really great. He listened to what I wanted and got it. I drive out of my way to go to this dealership. Thanks and keep up the good work. Faye S.
