Customer Testimonials
No pressure. They listen and get you exactly what you want. Everyone is very friendly and helpful. Highly recommend.
Ryan took excellent care with the service provided. He explained what was being performed and kept me up to date on the process.
Good service. Service performed in a timely manner. Friendly staff that communicates well . I am always pleased with the experience.
Helpful staff that made the process quick and smooth. Made sure everything could get done on a flexible and reasonable timeline.
Location is close to home Employees are courteous Phone is answered in a timely manner
My tech adviser, Ryan was awesome. Helped my through my 110,000 mile checkup … plan to drive my Corolla to at least 200,000!
David Boyles was my service advisor at Toyota of Rock Hill. He kept me informed throughout the diagnostic process and provided a detailed explanation of the problem with my Highlander, including a technician’s video showing the faulty purge valve. I appreciated the communication and transparency.
Very accommodating and willing to work with you within your comfort zone. Boris was especially helpful and made the entire experience much easier. If you're thinking about buying a new or used Toyota in the Charlotte area, don't waste your time going to other dealerships. Go straight to Rock Hill Toyota! Highly recommend!
I had an exceptional experience at Group One Toyota of Rock Hill, thanks to my salesman, Michael English. His professionalism and impressive knowledge of the vehicles truly stood out. I sincerely appreciate the outstanding service he provided and would highly recommend Michael to anyone looking for a knowledgeable, professional salesperson. Thank you, Michael, for making my experience such a positive one!
Great service department. Jason did an excellent job of keeping us informed about my truck
Friendly, quick, and professional service and communication. Huge thanks to Riley for all her help.
Service was quick and accommodating. The pricing quote they gave me was actually lower than my final bill. Ryan was super helpful when I had to leave my truck there for service while I was on vacation,
Fast and friendly service advisor kept me in form while my vehicle was being serviced
Service was good and the advisor answered all my requests and the technician sent a detailed video of the service that was being done on my vehicle. Also mentioned maintenance issues that need to be performed on the next visit.
Good service and good communications. Highly recommend for their professionalism, speed, and overall reliability. Thanks!
Easy to schedule service, friendly and trained technicians who understand your needs and keep you informed on their progress. Also answer your questions and give you an honest, accurate price quote on service. Clean and comfortable waiting area.
At this dealership the employees (Emmanuel and company) were very excellent. They took us through paper work step by step with no problems.
Jason is very efficient and helpful and Techs are always detailed and efficient . Always fix things correct the first time and inform you of all work that needs to be done in a detailed and effective manner. Very trustworthy dealership with a great staff from top to buttom! Highly recommend Toyota of Rock Hill be going there for years!
This is the most organized and thoughtful dealership that I have been to..thankyou all.
Professional staff that are very knowledgeable and helpful. They are on time and cost effective.
Everything was great and I was out in less than an hour highly recommend them
I have had a good experience at this dealer gor quit a while now Their service is exceptional and servi e coordination. Is great
Oil change and 10k service was handled quickly and efficiently. I was on my way in an hour (just as promised). My Service Adviser was professional, friendly and knowledgeable.
The dealership was very helpful in all our needs and Cole Mathew was a great guy for his role in making sure we had what was needed!
Easy scheduling, lots of spots available, Friendly staff, work carried out in time, returned vehicle in clean condition.
Efficient, on time, easy to communicate with, ready to fix our issue with our car
Very good service and completed as promised. I have purchased two new vehicles from the dealer ship . Never had any issues.
Experience was good. Was not informed they were taking out the floor mats out of the car. They said it was to make up for the deal I got. But my problem was why not tell the customer you are taking something off during negotiations. Pretty petty for billion dollar company
Everyone is always willing to help and is very friendly. I always get good service and exactly what I pay for.
Professional team with years of experience give a 10 star for courtesy, professionalism, timely service and quality. Staff was ready when car pulled in at time of appointment. The service was excellent!! Ray was very responsive and friendly. Thank you!
I felt they did a good job. Service coordinator did a very nice job especially with communication. The price seemed a bit high but specialized work usually is. The repair issue was done in a very reasonable time.
I purchased a new vehicle from Group 1 Toyota of Rock Hill on August 14, 2026.
On September 10, I specifically asked whether my registration paperwork had been processed and was told yes. However, on September 17 — Day 35 of my 45-day temporary registration — I contacted SCDMV myself and was told they had no information about my vehicle.
I immediately contacted the dealership and was then informed that my registration had NOT been submitted because the original Manufacturer Certificate of Origin (MCO) had been lost in transit.
According to the information provided to me by the dealership, the duplicate MCO was not requested until September 17 — the ... Read More DealerRater - Sep 29, 2026
Perfect customer service. I highly recommend Rock Hill Toyota and their experience and kindness to their customers.
My Service Manager Cole was great !! He helped me beginning to end ! And when he wasn’t available another handsome associate heard the urgency in my voice and made sure to not only bring my car around while I was in route for pick up but also turn the A/C on so it could be cool after I paid with Cole. The video of my vehicle from the technician and detailed invoice with option to wait or approve was a great touch ! Happy with my first service with Group 1 , look forward to more visits when needed !
I have been doing business with this dealership and service dept for years. Excellent customer service and top notch work.
Had routine service and had an excellent experience. Been a customer for years. Highly recommend.
I worked with Ger, who was quick, reliable, and transparent. Had zero issues or problems with my appointment today.
Group 1 in Rock Hill has been my dealership of choice for service and sales. They're great at what they do.
My experience with Toyota of Rock Hill has been always good. Pleasant people to work with. Work is done in a timely manner.
My Service Rep is David Bowles. He isn’t only real exposure to the folks at Toyota of Rock Hill. The service department is always professional and the work done is always right the first time and at the price quoted
Service & Tim Fox were amazing. Tim kept me updated as to what needed to be completed.
Jason is great. Group 1 reaches out to remind it’s time for service. Reasonable pricing.
It is always a pleasant experience when I take my Rav4 in for service. The staff is always courteous and kind.
This assistant was amazing. Quick precise. Thank you for thinking about the job satisfying and
Dag nabbit, phenomenal job. Best dealership ever. Riley was amazing at keeping me up to date.
Very nice and polite people. Checked on you constantly. Would recommend to people. Great prices
The 1-hour and 40-minute waiting time made this a very disappointing experience. The planning and scheduling process definitely needs to be improved to avoid such excessive delays.
We have used Toyota of Rock Hill for years. We continue to go back because they treat us like royalty. We can’t say enough good things about them.
This is a great team, sales and service are top notch! Would recommend a visit
great service experience. In and out in less than an hour. greeted upon arrival, explained the service fully, charges as discussed.
Always fast and efficient. Service writers are knowledge and polite. Easy access location right off the interstate.
Cole, my advisor, was very kind, and patiently answered all my questions. Appreciated the text communication from the mechanic/technician while I waited.
Showed and went over with everything going on with my car..I could also pay my bill l got to the dealership
Very polite service coordinators. Explaining what will be the process and the results. Nice waiting area with snacks and drinks to purchase.
It has been a pleasure each and every time I visited Toyota in Rock Hill. Especially when Ryan is my Service manager, he truly deserves a bonus!!
Good communication and good people working inside, the attention is perfect, Erick is so professional in this business.
Service rep was friendly and kept me updated through out completion of service. Would recommend.
Spent two hours waiting for a recall to be repaired only to be informed they did not have the required part after they reached out to me to schedule the repair. The manager couldn’t even be bothered to apologize himself. He sent the original rep to offer a free oil change for the beyond infuriating experience. Normally I have at least an adequate experience and there are several good employees that have given me an overall good experience.
I recently moved to this area and was happily surprised at how competent and professional the employees at Group One Toyota Rock Hill are. Tim Fox was the person who sheparded my car and me through the process. He was funny and attentive and I enjoyed him and hope he is my service technician next time. I also had the opportunity to talk to Brandon. He is very personable and helpful. Hopefully, I won't need your services too often but when I do, I'll feel okay about coming in there.
Great Customer Service! All the services were finished early so that I would not miss a conference call.
I have purchased my last two cars - and the maintenance on each. Trustworthiness and honesty, plus know what they are doing. Technician and customer service is excellent!
I made an appointment for my first oil change and tire rotation, but when I got there they didn’t have me down. Don’t know where the problem was, with me or them. The service advisor went to the back to see if they could help me anyway ! He came right back and said, YES they could.He was very courteous and friendly
I had the best experience at this dealership. From the concierge, to the salesman to Hida is finance, the service was exceptional!&
I’ve been coming here ever since we moved to the area and recently had my Corolla brought in via tow because of a flashing check engine light. My service advisor told me diagnostics usually cost $200, but he would be able to bring it down to $150. My car ended up needing an ignition coil replaced.
Soon after I left the dealership, it was brought to my attention that dealerships will often roll the diagnostic fee into the repair if you decide to move forward with the recommended repairs. I called the service department to ask how much a diagnostic costs ... Read More DealerRater - Sep 6, 2026
I had an amazing day today with AC for helping me to make the right choices for my budget. Thank you.
I purchased my Corolla back in 2016 from here and continue to come back although I have ones closer to me due to their exceptional service.
Kailey and Brandon took excellent care of my car service. Also provided me with a quote for new tires.
Staff friendly and service good. I was kept informed of time until service was completed
Good experience this morning they went over everything and I was satisfied with the results they did a good job
Good service. Talks to customers get information about vihicle, problems, preference and provide recommended service
I loved my service representative! He was very courteous and made sure my needs were met! He made everything clear to me and made sure I understood what was necessary to be worked on. Also I was very happy to hear him talk about the videogames we both were a fan of. Overall great experience!
You guys did very well.thank you..am so grateful 🙏 I appreciate what you did
Ger always provides us with an excellent service. Appreciate his help. It would be nice to get more coupons as the maintenance has become very expensive. Thanks!
The Toyota of Rock Hill location has very friendly and knowledgeable staff. The waiting area is comfortable. You can get great coffee and tee for free. Also, you can buy some snacks that are available per your choice.
David Bowles has handled our family’s service needs for many years. He is reliable and forthright, and we greatly appreciate him!
I always have the best experience at this dealership. They keep me updated on my vehicle and I never have to wait. Great communication and customer service!
Great service,and all personal just extremely professional. They worked on my SUV with results wonderful Thank you all
I have had a very positive experience with this dealership from the person that cares for my car maintenance, the gentleman that sold me my latest car and the manager.
Very clean, friendly environment. None of the employees wasted any time when getting our documents prepared. Every one had a good sense of urgency.
The most impressive part of the experience was our salesperson Kayla Jenkins. She made it seamless and comfortable.
She got straight to the point and did not waste our time with any unnecessary info. She was also very familiar with the car and did a fantastic job going thru each feature with clear explanation of the car's unique benefits and features for us to enjoy as a customer. I do believe we will be lifetime ... Read More DealerRater - Aug 27, 2026
As always a great service job done today on my Camry. I called yesterday and was able to get a quick appointment for today that worked for my time frame.
My car was towed to the dealership, and Tim Evans the service consultant was waiting for my arrival. He patiently listened to my concerns and got the technician to fit me in without a scheduled appointment. My car was fixed in two hours allowing me to return my rental car early. Special thanks to Tim for providing exceptional customer service!!! And Mike for replacing my ignition coils!!! Awesome team work!!!
Positive experience at this dealership. Everyone was very professional and easy to work with. I will continue taking my Sienna there.
Great service and people. However I fail to understand the payment worklow in their office. Instead of each advisors station having a payment terminal every advisor is forced to walk their customers to another room to process the payments. It wastes everyones time and energy.
My customer service representative was AWESOME. He was very thorough and explained everything. Well satisfied.
Everyone I encountered was very nice. My Service Advisor, Brandon Strom, was wonderful to me. He got me in and out in 1hour. I had the oil changed. Brandon was very knowledgeable and helpful. I will be sure to ask for Brandon next time
My appointment was scheduled for 10:15, I got there early and they received me early and I was put by 40 minutes. My service representative was knowledgeable and very respectful.
Service Tech Riley was incredibly helpful in navigating a difficult situation. They were very attentive and were crucial in finding a cost-effective solution to my particular problem.
Dealership has always treated me fairly. Have used them for years and every one has been friendly and helpful. Price has been fair.
Excellent service, quick and thorough, keeping me informed during the service of other needs to keep my car at its best.
While on a road trip, the AC flaked out. Dave & Austin had us back on the road a couple hours later. Southern hospitality at its finest.
Great service, called and got a same day appointment for oil and rotation. Was out the door within 45 minutes! Super friendly staff during check in and out.
First time for service at this dealership. Brandon was friendly, courteous and kept me informed of what the technicians were doing on my car. Definitely a positive experience!
Ray was fantastic, made you feel at home.. service was done promptly. They never fail to above and beyond!
Excellent experience from start to finish! I brought my son’s car in for an oil change and tire rotation, and they took it in right at my appointment time and had it finished in about an hour and a half. No pressure and no trying to oversell me on things I didn’t need, which I really appreciated.
Eric was fantastic! He was friendly, professional, and made sure I had his information if I needed anything afterward. I was also pleasantly surprised by the price! It was actually less than what I’ve paid at some quick oil-change places. ... Read More DealerRater - Aug 15, 2026
Good, have been here a few times for an oil change. Will come here next time
Love working with service rep Ray M and tech Josh D. They are always professional. Ray always is prompt in providing info and supporting us with recommendations and Josh is always quick and clean with his work. Thanks guys! You make it worth coming there. Glenn
David Bowles did an excellent job getting my car serviced and returned to me at the time requested. David is a major reason I keep coming back to this dealership.
This dealership has been servicing my Sienna for over 2 years and every time I have had wonderful service! The consultants are knowledgeable and have made sure that I am using all the free service benefits that came with buying my car in 2023. They explain every service and cost in detail and I never feel rushed. Recently, Erik helped me and I am grateful for his knowledge and willingness to help!
Great service! Staff & personnel are top notch and always go above & beyond for their customets! Special shout out to service rep Tim Fox. He has been my car & truck service rep for many years! He is AAA+++ in my opinion!
Took my Tundra in for service with Ray Mock. Ray has taken care of my Mom and Dads vehicles and I was happy to go out of my way to take my car here to have Ray as my advisor. He is professional and friendly and I look forward to having my vehicles under his expertise.
