Customer Testimonials
I always have the best experience at this dealership. They keep me updated on my vehicle and I never have to wait. Great communication and customer service!
Great service,and all personal just extremely professional. They worked on my SUV with results wonderful Thank you all
I have had a very positive experience with this dealership from the person that cares for my car maintenance, the gentleman that sold me my latest car and the manager.
Very clean, friendly environment. None of the employees wasted any time when getting our documents prepared. Every one had a good sense of urgency.
The most impressive part of the experience was our salesperson Kayla Jenkins. She made it seamless and comfortable.
She got straight to the point and did not waste our time with any unnecessary info. She was also very familiar with the car and did a fantastic job going thru each feature with clear explanation of the car's unique benefits and features for us to enjoy as a customer. I do believe we will be lifetime ... Read More DealerRater - Aug 27, 2026
As always a great service job done today on my Camry. I called yesterday and was able to get a quick appointment for today that worked for my time frame.
My car was towed to the dealership, and Tim Evans the service consultant was waiting for my arrival. He patiently listened to my concerns and got the technician to fit me in without a scheduled appointment. My car was fixed in two hours allowing me to return my rental car early. Special thanks to Tim for providing exceptional customer service!!! And Mike for replacing my ignition coils!!! Awesome team work!!!
Positive experience at this dealership. Everyone was very professional and easy to work with. I will continue taking my Sienna there.
Great service and people. However I fail to understand the payment worklow in their office. Instead of each advisors station having a payment terminal every advisor is forced to walk their customers to another room to process the payments. It wastes everyones time and energy.
My customer service representative was AWESOME. He was very thorough and explained everything. Well satisfied.
Everyone I encountered was very nice. My Service Advisor, Brandon Strom, was wonderful to me. He got me in and out in 1hour. I had the oil changed. Brandon was very knowledgeable and helpful. I will be sure to ask for Brandon next time
My appointment was scheduled for 10:15, I got there early and they received me early and I was put by 40 minutes. My service representative was knowledgeable and very respectful.
Service Tech Riley was incredibly helpful in navigating a difficult situation. They were very attentive and were crucial in finding a cost-effective solution to my particular problem.
Dealership has always treated me fairly. Have used them for years and every one has been friendly and helpful. Price has been fair.
Excellent service, quick and thorough, keeping me informed during the service of other needs to keep my car at its best.
While on a road trip, the AC flaked out. Dave & Austin had us back on the road a couple hours later. Southern hospitality at its finest.
Great service, called and got a same day appointment for oil and rotation. Was out the door within 45 minutes! Super friendly staff during check in and out.
First time for service at this dealership. Brandon was friendly, courteous and kept me informed of what the technicians were doing on my car. Definitely a positive experience!
Ray was fantastic, made you feel at home.. service was done promptly. They never fail to above and beyond!
Excellent experience from start to finish! I brought my son’s car in for an oil change and tire rotation, and they took it in right at my appointment time and had it finished in about an hour and a half. No pressure and no trying to oversell me on things I didn’t need, which I really appreciated.
Eric was fantastic! He was friendly, professional, and made sure I had his information if I needed anything afterward. I was also pleasantly surprised by the price! It was actually less than what I’ve paid at some quick oil-change places. ... Read More DealerRater - Aug 15, 2026
Good, have been here a few times for an oil change. Will come here next time
Love working with service rep Ray M and tech Josh D. They are always professional. Ray always is prompt in providing info and supporting us with recommendations and Josh is always quick and clean with his work. Thanks guys! You make it worth coming there. Glenn
David Bowles did an excellent job getting my car serviced and returned to me at the time requested. David is a major reason I keep coming back to this dealership.
This dealership has been servicing my Sienna for over 2 years and every time I have had wonderful service! The consultants are knowledgeable and have made sure that I am using all the free service benefits that came with buying my car in 2023. They explain every service and cost in detail and I never feel rushed. Recently, Erik helped me and I am grateful for his knowledge and willingness to help!
Great service! Staff & personnel are top notch and always go above & beyond for their customets! Special shout out to service rep Tim Fox. He has been my car & truck service rep for many years! He is AAA+++ in my opinion!
Took my Tundra in for service with Ray Mock. Ray has taken care of my Mom and Dads vehicles and I was happy to go out of my way to take my car here to have Ray as my advisor. He is professional and friendly and I look forward to having my vehicles under his expertise.
Very good for maintaining at this dealership I’m like it and I will con back
I had my car serviced for the first time. Ray was kind and informative. I was expecting to wait for a long time, however the wait was not as long as I thought.
agent was professional communication skills excellent service was timely and efficient clean and organized space
I inquired over the phone about the car. They sent documentation including the carfax to my email. I went to dealership and they had car ready to drive. Mandy was awesome.
Brandon & Nick took care of us and were outstanding, thorough and quick too! Good deal!!
You can’t go wrong with Jason Land as your service rep. He’s honest and goes the extra mile every time.
Toyota of Rock Hill Service department is top notch! Great service Always! Thank you! For the consistent great job!
Was greeted promptly and warmly. The process of checking in was fast, easy and efficient.
The Toyota dealership was very knowledgeable, accommodating, and had a great waiting lounge. My advisor Riley was very helpful.
Great place with large selection and great staff! Had a small problem but they stepped up and straightened it out without hesitation.
Friendly fast reception ,nice seating area, quick effective service, all the staff was very helpdul
Brandon was an amazing service representative. He was able to get my vehicle in and out exceptionally quickly with incredible customer service. Overall, all of the representatives I’ve worked with have been amazing, from purchasing the vehicle to servicing the vehicle Toyota of Rock Hill is the best.
I took my truck in for a swap and balance with some tires I got third party. They discovered that the tires were not a fit for my truck unfortunately, but they figured it out quickly, did a great job walking me through the issue and helped me out with a tire rotation on the set of wheels I had on.
Group 1 Toyota has provided exceptional service each time I visit. This visit was especially great working with Jason. He was very honest and clear about the services that were needed for my vehicle. I will continue to trust them with keeping my car running its best.
Everyone here was so helpful and kind. My service was done so quickly and the communication was great.
Quick efficient service. Respectful staff. Clean waiting area. Never leave car dirty. Appreciate your discounts!
The mechanics there are really good. They fix the problem plus a few more things that needed to be taken care of on the vehicle vehicle. Great job.
Riley wasn’t helpful at all, but the next two days Cole was very helpful and awesome!
salesman was great everyone friendly helped me to find whai I wanted thank you much
Great service today at Group 1 Toyota always takes good care of your customers. Thank you.
Ray always does an excellent job taking care of the needs of our family. He is upfront about what the car needs and never pressures us to get corrections that we dont need. This has allowed us to build trust and keep coming back.
Tim Evens was my service writer, time in outstanding service time outstanding kept me informed.
Spirit was fantastic!! I told him what I was looking for and he delivered on everything!!!
Our go to service venue, reliable and transparent aaover the years, they have become like family.
Toyota was great in getting me serviced with my Camry. Sammatha was great. !!!!!. Services started right on time.
I had my car serviced at this dealership for the first time and all services were performed as described in a timely manner and everyone was professional and friendly
They were very thorough and detailed when diagnosing my vehicle. They kept me informed about the process.
They are very professional and let you know if any additional services needs to be performed.
Excellent service! We were from out of town and had a problem that required immediate service. The entire staff was very friendly and helpful. I could not have asked for better service. They were able to make the repair in a timely manner and we were able to get home safely. Our thanks to everyone.
Ger took great care of me! He maintained great communication the whole time, fit my unscheduled repair in, and provided all around great customer service!
Service was quick and had no issues and happy with clean and time spent to check out everything
Got lots of information the hybrid carry new and used Tyker was very friendly and helpful
Took my Tundra in for a 15k service. I've bought 3 trucks from Group 1 Toyota and had lots of service done. The whole staff is always top notch, and today Ger was incredibly helpful. He was attentive to making sure everything was done right and I appreciated his honesty with how long the process would take for a recall. Its always stress free going to Group 1!
I was able to check in for my appointment as soon as I arrived. Soon after Mr. Fox explained which servicing aspects my car did and didn’t need. After that, there was only a short wait until my car was ready. My total time at the dealership was under an hour.
They always get my services done in a timely manner. They suggest other things your vehicle may need and let you know what you need that day. They also aren’t pushy.
We arrived because the work done the day before by another dealership was faulty. Without an appointment, a lady greeted us and once I explained our situation, she immediately put us with Jason Land. He was able to work us in to diagnose the problem. He was great! Explaining everything, advising us how to handle the situation with the other dealership. We were there for 3 1/2 hrs. However Jason kept us informed throughout that time. Couldn’t have asked for better service. Jason should train how to provide great service! They fixed the problem which could have been avoided if the ... Read More DealerRater - Jul 11, 2026
Very kind and attentive! Helped me understand what I needed to do to keep my Highlander in the best shape!
Car taken at appointment time, service completed in an hour, excellent.waiting room was clean and comfortable.
Had great customer service, timely response and servicing vehicle. the customer lounge was very comfortable
Very thorough, explained in detail and provided video. Super quick! Everyone was so nice! Thank you
Tim Foxx is a dedicated employee and I have used him for my car service advisor for many years! I appreciate his attention to detail
The dealer did a great job. The were responsible to my needs and answered my questions thourghly. Couldn’t be happier.
As usual a great job,professional staff an techs, well laid out service area,always a good experience
Great Customer Service. Was greeted as soon as I pulled up. Did a thorough inspection of my vehicle and explained in great detail what was needed. Was kept informed while service was being completed. Total price was actually lower than what was quoted to me. Highly recommended.
Very friendly and helpful, knowledgeable. Welcoming. Very nice/clean dealership, . I was very pleased overall.
Toyota of Rock Hill and specifically, Fox treated me with grade A professionalism. I’ll be coming back for my maintenance needs.
Great communication from service staff. Keep you informed, and speak to you on status of repairs
Gustavo was sincere and patient with my approach. He didn't use the typical tactics that are the hallmark of poor salesmanship. He was, in fact, more like a partner than a salesman. We love the car we brought home.
Very professional, gets you in and out in a timely fashion. David Bowles is very helpful.
Very efficient and welcoming. I was in and out in record time for the services I had.
Would not recommend this dealership to anyone that needs service. Over charged for service and will hold you hostage for you vehicle if you don't pay. Manager didn't seem to give two cents as he never approached me with my problem. Been there before and didn't think i was that bad until I started paying attention. Be Careful if you go this dealership.
Jason in service was top notch. He listened to my needs and reassured me of my questions
The service is great. They keep you informed on everything and you can depend on good service.
Ray is always wonderful to work with! He is very knowledgeable, professional, honest and helped answer all of my questions! I always have a great experience working with Ray and with Toyota of Rock Hill! I would recommend anyone to work with Ray and to have their car serviced at Toyota of Rock Hill! Thank you so much for all of your help as always!
This is a great place to have your car serviced. Tim Fox is a great service advisor. I recommend this dealership to everyone.
I made the mistake to by a car at the end of the year. It was obvious to me that all the sales force was interested in selling the cars. Out of the 2 hours I spend at the dealer I saw the salesman maybe 15 min. The rest of the time he was gone
Excellent customer service!!! Very professional on keeping me updated on my services from start to smooth finish..
Terrific experience and great service! Service was very informative and helpful! I recommend to everyone!
I’m bring my car coming for the oils change,Ray is outstanding service,he start my service right away,take only 15 min. Thank you for everything
Excellent, skilled, professional service!! Exceptionally friendly staff!! (Shout out to my friend and service advisor David Bowles - he’s the best!) I have been using this dealership to service my car for over 20 years and have ALWAYS been very pleased. The service advisors clearly explain what needs to be done in easy to understand language. I am never “talked down” to because I’m a woman (as has unfortunately been my experience at other car care facilities in the past). They are respectful of my time and are very accommodating. The waiting area is comfortable and clean with many ... Read More DealerRater - Jun 19, 2026
Great experience taking my truck in for an oil change. Ryan was so helpful and kind.
Service department was excellent as always. My go to service manager is Tim Fox and he always exceeds my expectations! The time to perform the service was excellent and I was treats by everyone there professionally and cordially. All my service on my Tundra is done at this dealership.
I was hesitant about coming due to last visit. Austin made it a great visit. Greeted me right away and call me by name. Also got me in and out in a timely manner. Very good visit.
Professional and pleasant customer experience, neat clean service work., performed as requested. Very responsive service team.
Tim Evans did an excellent job on my oil change as usual. I highly recommend Tim Evans.
I did and it deleted the conversation need a better way to do a servey
Haven't had a problem with this dealership, fast dependability and very nice. Thank you
Jason Land, service manager, could not have been more proactive and responsive. Amazing service experience. Highly recommend working with him.
This was my first visit to Rock Hill Toyota and I am now a customer for life! Tim Fox in service could not have been more helpful in explaining the process and dealership amenities. While I was waiting a staff person asked if I would like a water. It is a very comfortable environment. I had an oil change done and brakes checked. After the oil change found the back brakes needed replacing. I was in/out in 2 hours with the oil changed and brakes completed! Keep up the good work !
The staff was very friendly and professional. They discussed the service procedures to be performed and asked if there were any other concerns. I was very satisfied
I went in for an oil change, the multi point inspection indicated I had a bad battery. I went to the shop that sold me the battery and they cleaned the terminals and the battery indicated it was good. When I opened the hood to check the battery I noticed that the Toyota technician had not replace the oil cap, it was laying on the air cleaner and my engine compartment was covered in oil. I called the Service Advisor and he said bring it back and we'll clean the engine for you.
They always do great job whenever I visit for service and maintenance. I immediately receive any update after job done. Thank you Toyota of Rockhill.
All of my questions were answered quickly after my online request,made it super simple when I got to the dealership.
They made everything so smooth! And my adviser Tim Evens was amazing. He had an answer for every question I asked and helped me. I am planning on purchasing a car during Toyota-athon because of him!
Jason is always absolutely the most professional, attentive and takes time to listen to the customer. Hands down my favorite!
